Before Contacting Support

Troubleshooting Essentials

Before reaching out to our technical support team, please consider these preliminary troubleshooting steps that often resolve common issues:

Verify Software Version: Ensure you are using the most current version of DEXIT by:

• Checking our website for the latest release information
• Using the "Check for Updates" option in the Windows application shortcut menu
• Note: Internet connectivity is required for version validation

Software Subscription Status: Some updates may require an active Software Subscription Service. Contact our Sales department via the email addresses on our product website for subscription details.

System Restart Protocol: For error messages or unexpected behavior:

• Close all applications
• Restart your system
• Launch DEXIT as the only active application

This simple procedure resolves a surprising number of reported issues

Environment Verification: If possible, attempt to reproduce the issue on multiple systems to determine if the problem is:

• System-specific (occurs on only one machine)
• Application-related (consistently reproducible across different environments)
• This information significantly enhances our ability to diagnose and resolve your issue

Following these steps before contacting support will help us provide faster, more effective assistance for your specific situation.